RETURN POLICY

At MEILITHEBRAND.COM, your satisfaction is our guarantee. If, for any reason, you are not completely satisfied with the purchased products, you may return them to their original state for the purpose of getting back your money or replacing it with other products, within fourteen (14) days from the date you received them.

 If you would like to return a product / products purchased from MEILITHEBRAND.COM, follow the 4 simple steps below.

1. CONTACT US ON 0751 547 141

Before returning the products, please contact our customer support team by calling 0751 547 141 (Monday-Sunday between 9am and 6pm) or by email at contact@meilithebrand.com, to assist you with the return procedure, to provide reasons for the return, or to discuss any other issues regarding the return of products.

2. COMPLETE THE RETURN FORM

 Fill out the Return Form that was included in your package. If you do not find this form, please contact our customer support team by calling 0751 547 141 (Monday-Sunday between 9am and 6pm) or by email at contact@meilithebrand.com.

3. PACK THE PRODUCT
 Carefully pack the items in the box and include the Return Form.
The products must be returned in the original state ("like new") in which they were delivered and you must ensure, in particular, that the products are not damaged, altered or used.

4. SHIP IT
Our customer support team can arrange for our collaborating courier company to take the package and return it to our warehouse. At that time you will not be required to pay the direct courier for the return shipment.

Any return will be made to the following address: Soseaua Nicolina no. 189, 2nd floor, Iași, Iași County, Romania.

Regardless of the method of return of the products, please keep the proof of delivery (for example the receipt from the courier) in order to prove that you have returned the products in the unlikely event we do not receive the returned goods.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@meilithebrand.com.

Exchanges (if applicable)
If you need to exchange an item, please send us an email at contact@meilithebrand.com.

Shipping
To return your product, you should mail your product to: Soseaua Nicolina nr. 189, etaj 2, 700724 Iasi IS, Romania

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.